Frequent Questions and Answers of oilpaintingbank.com

Do you sell paintings or prints?
We only sell 100% handmade oil paintings,hand painted by experienced artists. Each stroke, texture and nuance of every painting is created by hand - in the same way the original paintings were created. We use no printing, pressing or technological tricks to create our paintings.

Who are your artists?
Our artists have,on average,15 years of experience and they all have advanced degrees in fine arts.And the owner is also a skilled artist

Can I order oil paintings with my require size?
Yes. You can request paintings in any size you want. Some customers like to follow the painting's original aspect ratio, keeping the original relation between the painting's length and width. If the size you need does not match the painting's original aspect ratio our experienced artists will extend or reduce some of the painting's background to achieve the best possible result.

I have a photograph. Can you paint it?
Of course. Every day, we create original pieces from photographs that our customers provide. We produce portraits, recreate wedding photos and even paint beloved family pets.landscape,photos,florals paintings,animals paintings.

What is the quality of your Oil Paintings?
Our oil painting reproductions have a wonderful quality. Yes, it is difficult to define art quality level because it is a creation work by mind. The quality standard we pursue is to keep 100% same as the original picture at any detail such as style, the depth of color, brush-stroke and texture. No machines or canvas-transfer techniques are used. Our trained artists start with a blank canvas and the hand-paint the painting from start to finish using only the best oil paints and linen canvas.

is shipping free?
yes,oilpaintingbank.com free shipping to many country,such as USA,Australia,New Zealand,Japan,South Korea,Singapore,Philippines,Malaysia and many other Asia country. United Kingdom,Norway,Germany,France,Greece,Italy,Spain,Ireland,Turkey,Malta,Ireland,Belgium
Canada,Finland,Luxemburg,Denmark,Switzerland,Austria,Portugal,Sweden.....
for some special country which shipping fee is very very high,we provide free shipping when your order size > $150 or $200 base on you country,else shipping fee is $10-$20 base on you country and order size.

How long will the product arrive at my door?
oilpaintingbank.com average shipping time is around 5-7 days. you will receive the products which you bought within 5-7 days after we receive your payment.

How can I track my order?
We will e-mail the tracking number of the express company to you, then you can track it. another method is visit our website to track your order click to track your order for detail,please refer: free shipping & order track

I received my tracking number, but cannot find records on the carrier website?
We have the tracking number once shipment released,and then we send tracking number to you,after you get tracking number,you can track shipment on carrier's website,if you cannot see records on the site right away,please try to see records later,because sometimes the carrier input the shipping information slowly,however,we gurantee that the shipment been on the way when you got tracking number from us.

Is My Payment to oilpaintingbank.com Secure?
All Payment are done online through the 100% secured. oilpaintingbank.com will never get your credit card number and you never have to worry about your credit card info gets stolen or sold to other party online because we use the third party payment secure servers.

How are products packaged?
All packaged in its original box. products are carefully surrounded in protective material and packaged in a our inventory wrap. Be aware that products boxes sometimes become damaged due to poor handling by shipping carriers.

Do you provide exchange or return service?
Yes,if you are not satisfied with the products which you purchase, you can contact us for exchange or return. Our return policy is within the first 15 days after you receive the product. The product must not be worn or damage.

Can I Cancel my order?
Cancellation of an order must be requested before the order has been dispatched.Because we process all orders as quickly as possible within one day after receive your order payment, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Dose oilpaintingbank.com do wholesale or dropshipping order?
yes,we do. and we can give you a special discount base on you order size.

What is the purchase process?
1. Please select or search the product(s) your would like to purchase.
2. Select your size from the drop down menu, and the quantity you want to purchase.
3. Click "add to cart" button. the product will display on the cart. the cart is in right
4. Click "check out" button on the cart to check out.
5. Enter or modify your billing & delivery information. then click next
6. The shipping is free for you. so please click next to payment
7. You can use many payment methods to pay.
8. A corfirm mail will send to you.
9. After we receive your payment. we will ship the product to you within one day.
10. The product will take 5-7 days to arrive to arrive at your door.

still have questions? please click here to contact us,thank you!

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